Engaged Employees Creates Happy Customers

Employee Engagement Creates Happy Customers

An employee engagement strategy helps ensure that employees are committed to their organization’s goals and values, motivated to contribute to organizational success, and are able at the same time to enhance their own sense of well-being. Phillip’s learning and strategic planning programs are deliberately designed and delivered to support employee engagement.

Currently, 13% of employees across 142 countries worldwide are engaged in their jobs — that is, they are emotionally invested in and focused on creating value for their organizations every day. As in Gallup’s 2009-2010 global study of employee engagement, actively disengaged workers — i.e., those who are negative and potentially hostile to their organizations — continue to outnumber engaged employees at a rate of nearly 2-1. Employee engagement will become an increasingly important concern for countries and organizations seeking to boost labor productivity as the global economy continues its rapid pace of change.

Many leaders will tell you their organization’s greatest asset is its people —this is only true when those employees are fully engaged in their jobs. You probably would agree, engaged workers stand apart from their not so engaged and actively disengaged co-workers because of the discretionary effort they consistently bring to their roles day after day. These employees willingly go the extra mile because of their strong emotional connection to their organization. Reaching this unique state goes beyond having a merely satisfactory experience at work to one of 100% psychological commitment. Any employee can achieve this state in an engaging workplace, but leaders can be sure they are creating and maintaining this type of environment only if they actively measure and manage the true drivers of engagement.

Gallup: Employee Engagement Categories

  • Engaged employees work with passion and feel a profound connection to their company. They drive innovation and move the organization forward.
  • Not Engaged employees are essentially “checked out.” They’re sleepwalking through their workday, putting time — but not energy or passion — into their work.
  • Actively Disengaged employees aren’t just unhappy at work; they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged coworkers accomplish.

The Solution: Phillip will provide you support as you discover your opportunities for greater employee engagement. There are some steps you will take as you commit to move the needle.

  • Identify your current state: Complete a companywide employee engagement survey.
  • Validate and investigate: Conduct focus groups to validate data and dig deeper for solutions.
  • Create a focused strategy: Participate in a facilitated strategic planning program to create greater engagement through analysis and prioritizing solutions.

Many solutions are available. Specific programs will have a direct impact in your organizations’ employee engagement with swift results. Three proven ways organizations can boost engagement levels include:

  1. Select the right people
  2. Develop employees’ strengths
  3. Enhance employees’ well-being